Reference

What You Agree To When You Use joya09

These terms set out the rules that apply to your joya09 account — how it works, what you can do with it, and what we expect from you.

Applies to all account activitybKash, Nagad, Rocket deposits coveredBangladesh-eligible regions onlyAccount held in your nameSubject to local law
joya09 What You Agree To When You Use joya09
TERMS CONTACT

Reach Us About Your Terms Query

Live Chat Open the chat widget from your account dashboard to ask about a specific clause, a transaction dispute or an account suspension linked to a terms breach.
Email Support Write to our support address for formal queries about these terms. Include your registered mobile number and describe the clause or transaction you are asking about.
Account Help Centre The Help Centre inside your account lists common terms questions — covering wallet verification, bKash Deposit references and account identity requirements — with direct answers.
HOW WE OPERATE

How joya09 Handles Your Account and Data

We collect only what we need to run your account — your registered mobile number, payment method details, and transaction history. We do not sell your data to third parties. Account security uses OTP verification on login and on withdrawal requests, so your bKash or Nagad number is part of your identity layer, not just a payment rail.

Data We Hold

We keep your registration details, transaction records and device login history. You can request a summary of what we hold by contacting support with your account mobile number.

Account Security

Every login triggers an OTP to your registered number. Withdrawal requests go through a second verification step before funds move to your bKash, Nagad or Rocket wallet.

Retention and Deletion

We keep account records for as long as required under applicable law. If you close your account, we retain transaction history for the legally required period, then delete it.

Requesting Changes

To update your registered mobile number or request correction of account details, contact support via live chat or email. Identity verification is required before any change is applied.

Common Questions About These Terms

These are the terms questions we hear most often from account holders in Bangladesh. If your question is not here, use live chat or email support.

Yes. All wallet deposits — whether you use bKash, Nagad or Rocket — fall under the same transaction rules. Disputes must be raised within seven days of the transaction date.

No. These terms allow one account per person. Duplicate accounts linked to the same identity, mobile number or device may be suspended and any balance held for review.

We publish the updated version on this page. Continuing to use your account after an update means you accept the new terms. We aim to flag significant changes clearly.

Contact support via live chat or email with your registered mobile number. We will provide a summary of the account data we hold for your identity within a reasonable period.

Access depends on your local law and the eligible region you are in. We do not make legal determinations on your behalf — check whether use is permitted where you are.

Contact support immediately with your account mobile number. Suspensions tied to a terms review are explained in the notice sent to your registered number, and you can respond via email.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.